We strive for transparency and fairness in every booking. The refund and cancellation process depends on the service type and the timing of your cancellation request.
To ensure a fair and consistent process, our cancellation policy is based on notice time and service status at the time of cancellation:
Refunds are processed through the original payment method within 7–10 business days. The actual time may vary depending on your bank or payment gateway’s processing speed.
In rare cases, if Cozy Cabz cancels a confirmed booking due to unforeseen operational reasons, we will either provide an equivalent vehicle category at no extra charge or issue a full refund immediately.
For any refund-related queries or clarifications, please contact us at bookings@cozycabz.com. Our team is available to assist you throughout the process.