By using Cozy Cabz services or visiting our website, you agree to comply with our policies and operational guidelines. Please review the following terms before using our services.
All bookings are subject to vehicle availability, route feasibility, and company confirmation. Prices displayed may vary depending on distance, vehicle category, and real-time conditions. Bookings are confirmed only after verification by Cozy Cabz, and we reserve the right to modify or decline bookings based on operational feasibility.
Passengers are expected to maintain appropriate behavior during travel. Any damage caused to the vehicle or its components due to passenger negligence will be chargeable. Smoking, consuming alcohol, or carrying illegal substances inside the vehicle is strictly prohibited.
Cozy Cabz will not be held responsible for delays, cancellations, or disruptions caused by events beyond our control, such as heavy traffic, weather conditions, or technical issues. Our liability is limited to the extent of the booking cost and does not cover indirect losses.
Payments must be made through approved channels only. Refunds, if applicable, will be processed as per the cancellation policy and may take up to 7–10 business days. Additional charges may apply for waiting time, tolls, or changes in destination.
For clarification, concerns, or support, reach out to us via email at info@cozycabz.com or call our helpline at +91 7387382383. Our support team is available 24/7 to assist you with your travel needs.